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Formation sur la résolution des conflits

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Cette formation de trois jours, qui comprend quatre plans de leçon et cinq présentations, a été élaborée par la Mission de l'OSCE au Kosovo en vue d'améliorer les connaissances et les compétences de la Police dans la gestion des situations conflictuelles.


Résumé

The course aims to improved the performance of the Kosovo police (Kp) by providing front line operational officers with the knowledge and skills to respond to conflict situations more effectively and the improved management of incidents at which there are third party disputes. The course aimed to improve the safety, confidence and trust of communities by equipping Kp front line officers with various resolution techniques and skills to better understand the conflict and conflict resolution (CR) process and to prevent the escalation of disputes into violence or criminality.

 

The course enhanced the capacities of Kp to prevent, reduced or stopped destructive conflict using peaceful, non-violent methods, through comprehensive conflict analysis and the application of techniques such as facilitation, negotiation, mediation and problem-solving. The objective was achieved by delivering two training courses on CR for front line officers and one delivery of a Training of the Trainer (ToT) course on CR.

The achievements of the training course were;

  • Increased knowledge and understanding of Kp front line operational officers regarding the general principles of conflict situations and how to manage them.
  • The reduction of complaints against police and reduction in repeat calls allowing police resources to be more effectively managed.
  • Raising the awareness of Kp officers regarding cultural differences and how these might play a role in disputes aiming at reducing tensions between Albanian and non-majority communities.
  • Capacity-building for CR by training 29 front line police officers and one staff member of the Kosovo Academy for Public Safety (KAPS) in CR and 9 front line police officers who will cascade CR training throughout their organization. One additional KAPS trainer will also attend helping to ensure future basic training for new recruits is consistent with current training.
  • Enhanced capacities of Kp to prevent and transform destructive conflict using peaceful, non-violent methods, resulting in a reduction of reported crime; in particular violence against property or persons.

 



Supports pédagogiques et programmes

Police en tenue\Police de proximité \ de partenariat

Europe du Sud-Est\Serbie\Kosovo

Compétences en communication, Gestion des conflits


1 - 3 jours

Policiers \ Gendarmes

Spécialisé


OSCE

Serbie

15 novembre 2011

OSCE\Mission de l'OSCE au Kosovo



Types de liens Titre du document Catégorie
Consiste de Plan de la leçon 1: Le conflit, ses dynamiques et sa gestionPlan de la leçon 1: Le conflit, ses dynamiques et sa gestion Supports pédagogiques et programmes
Consiste de Plan de la leçon 2: La communication dans la résolution des conflitsPlan de la leçon 2: La communication dans la résolution des conflits Supports pédagogiques et programmes
Consiste de Plan de la leçon 3: La facilitation de la résolution des conflits par le policierPlan de la leçon 3: La facilitation de la résolution des conflits par le policier Supports pédagogiques et programmes
Consiste de Plan de la leçon 4: La médiation en tant que moyen de transformation du conflitPlan de la leçon 4: La médiation en tant que moyen de transformation du conflit Supports pédagogiques et programmes


OSCE

Course schedule [Anglais] (28.86 KO) Course schedule [Anglais] (Format: PDF)
Test [Anglais] (32.99 KO) Test [Anglais] (Format: PDF)
Test answer sheet blank [Anglais] (11.45 KO) Test answer sheet blank [Anglais] (Format: PDF)
Test answer sheet with answers [Anglais] (12.08 KO) Test answer sheet with answers [Anglais] (Format: PDF)
Evaluation form [Anglais] (16.60 KO) Evaluation form [Anglais] (Format: PDF)
Orari [Albanais] (28.89 KO) Orari [Albanais] (Format: PDF)
Testi [Albanais] (33.38 KO) Testi [Albanais] (Format: PDF)
Formular i Testit pa Pergjigje [Albanais] (11.45 KO) Formular i Testit pa Pergjigje [Albanais] (Format: PDF)
Fletё me pёrgjigjet per Formularin e Testit [Albanais] (12.08 KO) Fletё me pёrgjigjet per Formularin e Testit [Albanais] (Format: PDF)
Formulari i vlerësimit [Albanais] (13.89 KO) Formulari i vlerësimit [Albanais] (Format: PDF)
Raspored obuke [Serbe] (101.76 KO) Raspored obuke [Serbe] (Format: PDF)
Pisani Test [Serbe] (119.42 KO) Pisani Test [Serbe] (Format: PDF)
Testni list [Serbe] (11.45 KO) Testni list [Serbe] (Format: PDF)
Testni list sa odgovorima [Serbe] (12.08 KO) Testni list sa odgovorima [Serbe] (Format: PDF)
Formular za evaluaciju [Serbe] (79.62 KO) Formular za evaluaciju [Serbe] (Format: PDF)
Veuillez noter: pour accéder à ces documents, vous devez vous connecter ou vous enregistrer

Documents

Course schedule [Anglais] (28.86 KO) Course schedule [Anglais] (Format: PDF)
Test [Anglais] (32.99 KO) Test [Anglais] (Format: PDF)
Test answer sheet blank [Anglais] (11.45 KO) Test answer sheet blank [Anglais] (Format: PDF)
Test answer sheet with answers [Anglais] (12.08 KO) Test answer sheet with answers [Anglais] (Format: PDF)
Evaluation form [Anglais] (16.60 KO) Evaluation form [Anglais] (Format: PDF)
Orari [Albanais] (28.89 KO) Orari [Albanais] (Format: PDF)
Testi [Albanais] (33.38 KO) Testi [Albanais] (Format: PDF)
Formular i Testit pa Pergjigje [Albanais] (11.45 KO) Formular i Testit pa Pergjigje [Albanais] (Format: PDF)
Fletё me pёrgjigjet per Formularin e Testit [Albanais] (12.08 KO) Fletё me pёrgjigjet per Formularin e Testit [Albanais] (Format: PDF)
Formulari i vlerësimit [Albanais] (13.89 KO) Formulari i vlerësimit [Albanais] (Format: PDF)
Raspored obuke [Serbe] (101.76 KO) Raspored obuke [Serbe] (Format: PDF)
Pisani Test [Serbe] (119.42 KO) Pisani Test [Serbe] (Format: PDF)
Testni list [Serbe] (11.45 KO) Testni list [Serbe] (Format: PDF)
Testni list sa odgovorima [Serbe] (12.08 KO) Testni list sa odgovorima [Serbe] (Format: PDF)
Formular za evaluaciju [Serbe] (79.62 KO) Formular za evaluaciju [Serbe] (Format: PDF)
Veuillez noter: pour accéder à ces documents, vous devez vous connecter ou vous enregistrer