On 21 and 22 November the Office, in association with the Geneva Centre for Democratic Control of the Armed Forces (DCAF), organized two workshops dedicated to negotiation and communication skills of police officers during mass events and the protection of public order during crisis situations and high-risk events. Around 45 people, including managers of the Police Patrol Service, territorial districts and central apparatus, who are primarily responsible for public order management in Yerevan and provinces, participated in the meeting. The participants were introduced to the key principles of negotiations and communications in various operational settings, identification of risks and record-keeping of decisions taken on cases (i.e. decision logs). The workshop participants appreciated the relevance of the topic for the current needs and requirements of the Armenian police.