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Coaching and Counselling


Material for a 4-hour lesson, part of the First Line Supervision Course, developed by the Kosovo Academy for Public Safety and Educational Development, Management and Leadership Development Division


In the role of a coach the supervisor is very similar to a coach of a sports team. The coach improves his team members' performance by communicating with them on a constant basis - before, during, and after their activities to accomplish what is expected of them.

To train means that the trainer teaches somebody the skills necessary to do a particular job or a certain sport, especially through practical example and experience. 
To coach means that the coach guides and helps somebody to make the best use of his/her strength, knowledge, and skills in carrying out the already learned job or sport. The coach helps to improve, to grow, but also to manage personal weaknesses.

The purpose of this lesson is to familiarize the participants with the elements of coaching and counseling of subordinates and to introduce techniques used in these areas. Participants will examine what these techniques require, and examine how they can use their experience, expertise, communication skills, and personal style to assist in the development and growth of their subordinates.

At the conclusion of this lesson, participants will be able to:

  • Define the term "coach";
  • Explain the role of a coach;
  • Outline briefly important factors in coaching;
  • Describe the general steps of coaching;
  • Define the term 'counseling';
  • Explain briefly the aim of counseling;
  • Outline briefly important factors in counseling;
  • Outline the skills a counselor needs to develop.