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Decision Making


Material for a 6-hour lesson, part of the First Line Supervision Course, developed by the Kosovo Academy for Public Safety and Educational Development, Management and Leadership Development Division


One of the most frequent functions a supervisor has to satisfy, is that of decision making. Supervisors have to make decisions continuously while carrying out their tasks.

A decision is called for whenever a person is faced with at least one course of action in addition to one that he/she is currently following. A decision implies action. Each course of action has some uncertainty attached to it. Regardless how sure the result of doing something may appear to be, there is always a chance that it will not turn out as expected.

It is imperative that the supervisor develops an ability to draw conclusions from facts on hand, which, of course, involves his/her professional experience, to decide on what has to happen, and to implement that decision.

Some of these decisions they will act upon by themselves, others will require them to rely upon their subordinates to take the action needed to successfully implement them.

The purpose of this lesson is to introduce participants to the decision making process. They will help to understand the factors which influence decisions and see how these factors are taken into consideration during the decision making process.

Participants will be shown how to utilize a decision making process in order to select the best solution to a problem.

At the end of this lesson participants will be able to:

  • Explain the basic steps of the decision making process;
  • Describe different styles of decision making;
  • Explain ‘quality’ and ‘acceptance’ of decisions;
  • Describe some traits of good decision makers;
  • Outline Barriers to good decision making;
  • Explain when risk taking is desirable.