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  • Guidelines for Crisis Communication

    The Guide for Crisis Communication determines the procedures in relation to the coordination of communication, both internally and externally in case of crisis. It states the roles, responsibilities and protocol of communication with the target groups during the crisis.

  • Understanding Hate Crimes

    This booklet aims to help police and prosecutors, legislators, local authorities and civil society organisations better understand the problem of hate crimes. It explains the significance of hate crimes and suggests how authorities and communities can prevent and better respond to hate crimes.

  • Implementation of Police-Related Programmes – Lessons Learned in South-Eastern Europe

    This lessons learned report describes and compares the challenges the Law Enforcement Departments (LEDs) of the OSCE field operations faced when they implemented their mandates. Furthermore, the report compiles and compares the strategies and practices the LEDs applied to cope with the challenges. This is the Volume 7 in the SPMU Publication Series.