Digital Library

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• Crime victims: International and Serbian perspective

  This book describes common reactions and needs of victims, and points to the ways in which the society can improve its collective support to crime victims and provides a background discussion of the increased focus on victims’ needs that has occurred in recent years in many countries, especially in Sweden but also in Serbia.

• Human resources training course

  Materials for the course covering the issues of conducting assessment panel interviews, developed by the OSCE Mission in Kosovo

• Lesson 1: Active listening

  Materials for a 1-hour lesson, part of the Human Resources training course, developed by the OSCE Mission in Kosovo

• Lesson 2: Observing and noting

  Materials for a 2.5-hour lesson, part of the Human Resources training course, developed by the OSCE Mission in Kosovo

• Lesson 3: Interview techniques

  Material for a 2.5-hour lesson, part of the Human Resources training course developed by the OSCE Mission in Kosovo