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• Conflict resolution training course

  This 3-day course, consisting of 4 lesson plans and 5 presentation, was developed by the OSCE Mission in Kosovo with the aim to improve Kosovo police knowledge and skills to manage conflict situations while on duty.

• Lesson plan 1: Conflict, its dynamics and management

  Material for a 9-hour (1.5-day) lesson, part of the 3-day Conflict Resolution Training Course, developed by the OSCE Mission in Kosovo

• Lesson plan 2: Communication in conflict resolution

  Material for a 3-hour (0.5-day) lesson, part of the 3-day Conflict Resolution Training Course, developed by the OSCE Mission in Kosovo

• Lesson plan 3: The facilitation of conflict resolution by the police officer

  Material for a 2-hour lesson, part of the 3-day Conflict Resolution Training Course, developed by the OSCE Mission in Kosovo

• Lesson plan 4: Mediation as a way of conflict transformation

  Material for a 2-hour lesson, part of the 3-day Conflict Resolution Training Course, developed by the OSCE Mission in Kosovo