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Digital Library

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  • Guidelines for Crisis Communication

    The Guide for Crisis Communication determines the procedures in relation to the coordination of communication, both internally and externally in case of crisis. It states the roles, responsibilities and protocol of communication with the target groups during the crisis.

  • Safety Councils in Cities and Municipalities: Manual

    Manual used in support of several events by the Mission to Serbia on developing a standardized model of a Municipal Safety Council (MSC)