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Domain #02 “Tactical Communication Techniques"

Category
Training Material
Subject
Policing

Description

Material covering a 4-hour lesson developed by the OSCE Mission in Federal Republic of Yugoslavia. Includes trainer copy and student workbook.

Subject
Policing
Target group
Cadets
Region
South-Eastern Europe
Keywords
police tactics, communication skills

Summary

If you can communicate verbally and non-verbally in an effective manner, you will dramatically increase your professional interaction with all those you contact, even perhaps those members of the public who are skeptical about police in general.

This domain can perhaps improve your current communication skills and teach you ways to defuse hostile situations, negotiate and mediate. These are powerful tools that all police can use every day to increase their effectiveness and image.

Officers must have an active knowledge of the perceptions and expectations of the population in which the police serve. Once these perceptions and expectations are understood, officers can begin to promote positive interactions with members of the population.

At the conclusion of this lesson, students will be able to: 

  1. Define the term "Tactical Communication" and list the two benefits for police when using this technique, according to the information given in class.
  2. Demonstrate correctly, five techniques of tactical communication (Active Listening, Showing Empathy, Asking Questions, Paraphrasing, and Summarizing) according to the instruction given in class.
  3. Demonstrate two of the five ways in which officers can keep "lines of communication" clear, according to the information presented in this class.
  4. Demonstrate the six steps recommended for accurate paraphrasing, according to the guidelines given in class. 
  5. Define the term "Mediation" as described in class.
  6. As presented in class, demonstrate the five sequential steps of the "Tactical Process of Voluntary Compliance and Mediation."
  7. Demonstrate correct use of the two phase "Deflection" technique discussed in class.

Information

Added on
15 Jan 2003
Origin
OSCE Mission to Serbia
Target group
Cadets
Region
Serbia
Keywords
police tactics, communication skills
Rights
OSCE