Material covering a 4-hour lesson developed by the OSCE Mission in Federal Republic of Yugoslavia. Includes trainer copy and student workbook.
If you can communicate verbally and non-verbally in an effective manner, you will dramatically increase your professional interaction with all those you contact, even perhaps those members of the public who are skeptical about police in general.
This domain can perhaps improve your current communication skills and teach you ways to defuse hostile situations, negotiate and mediate. These are powerful tools that all police can use every day to increase their effectiveness and image.
Officers must have an active knowledge of the perceptions and expectations of the population in which the police serve. Once these perceptions and expectations are understood, officers can begin to promote positive interactions with members of the population.
At the conclusion of this lesson, students will be able to: