Material for a 4-hour lesson, part of the First Line Supervision Course, developed by the Kosovo Academy for Public Safety and Educational Development, Management and Leadership Development Division
One skill, which is essential to an effective supervisor, is to have a good knowledge of the communication process. An effective supervisor has to be able to communicate with subordinates, colleagues and his own supervisors within the organisation. But also he should be able to communicate with external groups, agencies and organisations.
Effective presentation and speech skills will allow supervisors to deliver information to both internal and external groups in a professional, credible and informative manner. Supervisors with these skills will also be able to present their opinions to superiors, lead discussions and short internal training sessions etc. in a more convincing and effective way.
The purpose of this lesson is to make participants aware of the importance of speech as a means of effective communication towards all levels within the police organisation, and also towards the public.
The lesson will familiarize participants with the basic knowledge and tools for self-assured and persuasive delivery of oral statements and presentations.
At the end of this lesson participants will be able to: