Lesson #31: First Response and Conflict Resolution

Police patrol officers, who are normally the first responders to crimes or incidents involving any form of violent or disruptive conflict, must possess the necessary skills to address any situation and 
then formulate and implement an effective plan of action. This lesson introduces the steps you should follow when attending crimes or incidents, considering the safety of the public, as well as your safety and that of the offenders. It also provides techniques to be used to calm, control and defuse conflict situations. Finally, you will be able to practice with a number of practical scenarios to give you confidence in your ability to take control and handle incidents in a proper and professional manner.

Police patrol officers, who are normally the first responders to crimes or incidents involving any form of violent or disruptive conflict, must possess the necessary skills to address any situation and then formulate and implement an effective plan of action. This lesson introduces the steps you should follow when attending crimes or incidents, considering the safety of the public, as well as your safety and that of the offenders. It also provides techniques to be used to calm, control and defuse conflict situations. Finally, you will be able to practice with a number of practical scenarios to give you confidence in your ability to take control and handle incidents in a proper and professional manner.

At the conclusion of this lesson, students will be able to:

1. Outline the steps a police officer must take when first responding to a crime or incident.
2. Outline the procedure for dealing with disputes.
3. List and describe at least 5 techniques used for calming, controlling, and defusing a conflict situation.
4. Outline the procedure for dealing with people who are drunk.
5. Outline the procedure for dealing with people who are mentally ill.