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Lesson 5: Basic management skills — Handling conflicts between people

Category
Training Material
Subject
Policing

Description

Material for 2-hour lesson, part of the Basic Management Skills course, developed by the OSCE Mission in Kosovo and Police Inspectorate of Kosovo

Subject
Policing
Target group
Cadets, Law enforcement officers
Region
South-Eastern Europe
Keywords
management, organisational management, human resources

Summary

The goal of this lesson is to provide Police Inspectorate staff with an introduction to the theory and practice of handling conflicts in the workplace and the need for this skill within PIK.

When you have completed this Lesson you will be able to:

  1. list the most common causes of conflict at work
  2. describe the signs which indicate that two or more people are in conflict at work
  3. explain the tactics which people often use in conflict situations at work
  4. describe the six-step conflict management process
  5. manage conflict situations at work when they arise.

Information

Added on
04 Apr 2017
Origin
OSCE Mission in Kosovo
Target group
Cadets, Law enforcement officers
Region
OSCE Mission in Kosovo, Serbia
Keywords
management, organisational management, human resources
Rights
OSCE