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Lesson: Conflict Management

Description

Material for a 4-hour lesson, part of the Mid-Level Management Course developed by the Kosovo Police Service School.

Summary

The aim of this lesson is to introduce the participants to the concept and elements of conflict management in an organization.

At the end of this lesson participants will be able to:

  • Briefly explain the purpose of knowing the processes of conflict
  • Understand the role of the leader as mediator
  • Describe the common problem with unsolved conflicts inside organizations.