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Lesson: Problem oriented policing (Community Policing)


Material for a 3-hour lesson, part of the Mid-Level Management Course developed by the Kosovo Police Service School.


The legislative background to policing is becoming increasingly detailed and demanding, but a key to these issues lies in the commitment, taken when a police officer is attested, to serve “without favor or affection, malice or ill will”, in other words not to discriminate in the provision of policing services.

This is emphasized in the Personnel Procedures for police officers:

  • to act with fairness and impartiality in all their dealings with the public
  • to treat members of the public and colleagues with courtesy and respect
  • to avoid favoritism of an individual or group, all forms of harassment, victimization or unreasonable discrimination.

The goal of this lesson is to familiarize police managers with the philosophy, goals, objectives and techniques of problem oriented policing based on community policing.

At the conclusion of this lesson, the participants will be able to:

  1. Identify the new problem-oriented approach
  2. Identify potential barriers to a problem oriented approach
  3. Define the concept of community policing
  4. List the common goals of community policing programs
  5. List characteristics that are not associated with community policing
  6. Identify the principles of community policing
  7. Identify the benefits of community policing.