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Module III - Managing Perceptions and Attitudes


Material for a 5-hour lesson, part of the 10-lesson Border Police Management Development Course, developed by the OSCE Spillover Monitor Mission to Skopje.


The job of managing people is made difficult because everyone is not the same and we all view the world in slightly different ways.

But if we all work on the basis of our perceptions and attitudes, then it should be possible for the effective manager to apply the understanding of his/her own perceptions and those of his/her staff to seek to influence employees in the way they work towards a common goal.

The goal of this module is to familiarize the participants with perceptions and attitudes, and identify the factors that have got effect on their judgements.

By the end of this module, the participants will be able to:

  • Relate the theory of ‘Perception and Attitude’ to given sets of circumstances
  • Analyse circumstances where perceptual and selective distortion has resulted from division of labour.
  • Explain the theory of Johari’s Window
  • Show how judgement can be affected by stereotyping
  • Explain the ‘Halo effect’
  • Identify an example of their cognitive dissonance
  • Use a method of clarifying the relationship of rewards to performance for their job and that of their staff.