Material for a 5-hour lesson, part of the 10-lesson Border Police Management Development Course, developed by the OSCE Spillover Monitor Mission to Skopje.
Groups provide us with a number of social needs such as status, power, affection, affiliation and safety.
When individuals come together as a group they can become a powerful force for the manager to deploy. However, the same forces that influence their behaviour can also be destructive or disruptive if they are not properly managed.
Organisations have within them two kinds of groups operating; the formal group set up under the structure of the organisation, like units and departments; and another, an informal group that operates in an invisible way and does not appear on any organisational chart.
Formal groups are held together by functions or rules. Informal groups are held together by loyalty - to an idea, to their members, or to their understanding of the organisational goals.
Human behaviour is shaped by group membership; membership of a group influences the attitude the members have towards themselves, their organisation and their job. The influence of informal groups can be many times more powerful than management influence. The ideal is for the manager to be able to focus group norms and values on organisational goals.
The goal of this module is to familiarize participants with the group dynamics, group power, and different types of groups and how to use them effectively in accordance with the organisational goals.
By the end of this module, the participants will be able to: