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Module IX - Managing Results: Monitoring and Feedback

Category
Training Material
Subject
Border security and management

Description

Material for a 5-hour lesson, part of the 10-lesson Border Police Management Development Course, developed by the OSCE Spillover Monitor Mission to Skopje.

Subject
Border security and management
Target group
Law enforcement officers, Management
Region
South-Eastern Europe
Keywords
organisational management, human resources

Summary

The two most important questions in the minds of most employees are:

  • What’s expected of me? And
  • How am I doing?

In the previous module we examined the “What’s expected of me?” and this module deals with the “How am I doing?” The way an employee discovers how he or she is progressing is by monitoring and feedback.

We will examine each subject in more detail, but briefly, monitoring means learning and interpreting the results of employee activities and feedback is communicating that information.

The goal of this module is to familiarize participants with monitoring and giving and taking feedback process.

At the end of the module, the participants will be able to:

  • Put into effect meaningful monitoring procedures, both formal and informal
  • Describe how to practise ongoing monitoring
  • Define feedback
  • Explain the importance of communications for managers, including formal and informal communication systems and barriers to communication
  • Apply the guidelines for giving and receiving feedback
  • Plan a feedback and monitoring interview
  • Conduct a feedback and monitoring interview.

Information

Added on
15 Jun 2004
Origin
OSCE Mission to Skopje, North Macedonia
Target group
Law enforcement officers, Management
Region
North Macedonia
Keywords
organisational management, human resources
Rights
OSCE