Material for a 5-hour lesson, part of the 10-lesson Border Police Management Development Course, developed by the OSCE Spillover Monitor Mission to Skopje.
The two most important questions in the minds of most employees are:
In the previous module we examined the “What’s expected of me?” and this module deals with the “How am I doing?” The way an employee discovers how he or she is progressing is by monitoring and feedback.
We will examine each subject in more detail, but briefly, monitoring means learning and interpreting the results of employee activities and feedback is communicating that information.
The goal of this module is to familiarize participants with monitoring and giving and taking feedback process.
At the end of the module, the participants will be able to: