Material for a 5-hour lesson, part of the 10-lesson Border Police Management Development Course, developed by the OSCE Spillover Monitor Mission to Skopje.
One of the problems of managers and staff knows what they are trying to accomplish and how they are accomplishing it. Do you know how to measure success in your job or the extent to which your job success contributes to organisational goals?
People at work are often so busy doing their jobs that they do not take the time to ask these basic questions of themselves, their work colleagues or their boss. Yet these are crucial questions for managers; upon the answers to such questions rests the success of their department or unit and that of the organisation.
The key to such questions lies in one of the least recognised but most important roles of management: structuring expectations.
Structuring expectations is an on-going process that includes, goal setting, objective setting, action planning, monitoring and feedback. It is a way of linking individual effort to the overall aims and goals of the organisation.
This module will concentrate on goal setting, objectives and action planning; the following module will deal with monitoring and feedback.
The goal of this module is to familiarize participants with setting goals and objectives as far as organisational aims are concern and defining them on the specific plan of actions.
At the end of the module, the participants will be able to: