Twenty trainers and supervisors of the Kosovo Police Special Operations Unit received a five-days training course on ‘understanding group dynamics and mass psychology, and managing conflicts through negotiation skills’, conducted by the Mission in Kosovo from 22 to 26 September. The training taught the participants how to identify group dynamics and mass psychology while dealing with crowd and controlling riots. They also learned how to define social movements, clarify collective behavior and the variety of conflicts, distinguish the differences between crowd and group structure of demonstrations, categorise individual types in demonstrations and tactics used by demonstrators to achieve their goals.
General rules on how to negotiate with these groups were also discussed. This activity builds on many previous training courses on crowd and riot control area delivered by the Mission in Kosovo from 2011 to 2013.