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Unit A.3 Analysing performance problems


Material for the lesson, part of the Curriculum Design Course, developed by the OSCE Mission in Kosovo


As a training designer, you will be expected to design effective training programmes to eliminate or reduce performance problems in the workplace. This unit is designed to help you achieve that aim by using an appropriate model to investigate a problem and to apply a solution that will most effectively solve or reduce it.

There are five sequential investigative steps, which will help you to identify and study a performance problem in the workplace.

  1. Gather information about the current situation in the workplace
  2. Identify what should be happening in the workplace
  3. Identify the gap between what is happening and what should be happening
  4. Identify the cause of the gap
  5. Identify the symptoms

The Aim of this Unit is to provide learners with an understanding of how to analyse performance problems to determine their causes and the ability to select the proper course of action to address the problem

At the end of this lesson you will be able to:

  1. Define and explain the meaning of performance problem
  2. Define and explain the meaning of cause
  3. Define and explain the meaning of gap
  4. Define and explain the meaning of symptoms
  5. List the steps necessary to analyse a performance problem
  6. In a practical exercise, demonstrate the ability to select the solution which addresses the problem by either reducing or eliminating it